When operations drift, human become the last line of defense
At Last Line Partners, we strengthen human reliability so plant teams prevent upsets and contain them before they escalate
80%
Of major events in average (**)
3%
Of revenue loss in average (*)
... directly involve human factors
Human Reliability: an Underplayed Driver of Performance
Across process-industry operations, design standards and engineering safeguards have reached a high level of maturity.
But when operations drift, the robustness of those protection barriers is stretched: safety and reliability then depend on how teams anticipate, communicate and decide under pressure.
Such rare but highly-impacting events rarely result from a single failure: those "Black Swan" events emerge from the accumulation of hidden vulnerabilities such as:
Gaps between management systems and how the work is actually performed
Ergonomic and interface shortcomings that shape operator behavior
Behavioral drift during routine operations
Decision-making under pressure or in abnormal conditions
Our Mission: Strengthen the Last Line of Defense
At Last Line Partners, we believe that human reliability is a decisive factor in industrial performance. Our approach is built around three core pillars::
Grounded in real events: our work is anchored in real-life cases from the whole spectrum of high-risk industry, including aviation.
Translated, not copied: we adapt approaches proven in aviation, combining them with extensive process-industry experience to ensure effectiveness under real operations context
Provide practical and customized programs that will make the difference when things go south at your plant.
Last Line Partners supports process-industry organizations in strengthening performance by making sure design safeguards are preserved and, if they are not, human reliability is resilient and remains effective.
Because the Last Line of Defense is Human
Make Teams Ready for the Unexpected
By strengthening teams’ ability to anticipate, coordinate and adapt during upsets, abnormal situations.
Build a Resilient Reliability Culture
By helping leaders and teams learn from past events and shape the culture and organization.
Retain and Grow Talent
By leading the trends in human reliability as a long-term capability, for your company and your teams.
(*) Unplanned downtime of Fortune 500 companies represent 11% of revenues (The True Cost of Downtime 2022); 23% of downtime is due to Human Errors (ServiceMax / Vanson Bourne)
(**) HSE HSG 48 guidance